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about 1 month ago

Why isn't Unemployment fixed yet? : Sliding into month 4 of this unemployment crisis and I still can't get through to speak with a rep for over an hour, often times just disconnected or told to call back later. Then after spending 45 minutes holding, I get told I'll need make an appointment for a rep to call me back, it'll be next Wednesday at the earliest. Why is the department so poorly staffed after nearly 4 months that they still cannot handle consistent flow? I worked for the State years ago and know firsthand they have staff that can be easily retrained to answer phones and give basic answers. FWIW: I am not a jerk on the phone. I am polite, I thank the rep for their help, and I do not criticize. Full Article
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